Hi Rob, thanks for a great article. I work from home so use a BT business internet connection throughout the day. Only problem is the connection drops for a second every time anyone opens the front door of the house, which is next to the Openreach box. This is enough to throw me off calls altogether and I have to restart.
I have had BT engineers over twice. First they diagnosed a faulty plug on the router, we changed that but the problem continued. Then they diagnosed a faulty router, again we changed but it did not sort the problem.
It very much depends who you get, though. Some engineers respond better to the pressure to get jobs done imposed on them, and are willing to spend time with customers to sort things out at no cost. Others are less helpful. You may also get a faster response. Thanks for the information! There are usually two pairs of wires to a property.
Normally, only one pair is connected, the other lying in the external junction box disconnected. They are usually orange and white first pair used then green and black second pair for an additional line. I often see similar bodges.
My background is business-to-business telephone engineering work. It takes time to sort out how someone has varied from a standard configuration even before remedial work starts! I now have no phone line. Check for a dial tone. Lots of this stuff is calm and sequential checking. I cut a really old cable has 4 wires 2 orange and 2 blue all with different stripes and markings ihe. Black coax was oily inside we are in Mi mostly sand nothing stays buried too long could this be from the old cable company that came and left this population years ago?
Great tips here thank you but no meation of keeping the pairs twisted, vital for a data service. Data just like us will slow down when the interference increases! Thanks for the comment. A good point! However, I try and keep things as simple as possible for readers, many of whom are keen DIY-ers with no background in comms. Maintaining a twist inside the confines of an LJU, module or connector may be slightly too much for some.
Hi and thank you for your write up! The room is my toddlers bedroom and he has pulled the black wire out of the box and now we have no Internet! Can I rewire this safely as there is slack in the wire that would allow for a portion to be removed and reattached and is there any step by step guide on how to do it?
It is likely that the wires have popped off the terminals in the socket. Have you taken it apart to check? You are welcome to email me directly, and I could even suggest a local engineer if I had your postcode. I bought a punch down tool and opened up the master socket but found that the electrician who ran the extension damaged the fine coloured wires when he stripped the outer insulation back looks like he just ran a Stanley knife around it to strip it, pretty rough.
Most of the inner wires are damaged with a small cut in them the copper is slightly exposed. You might get away with it, but the fault will be irritating and probably intermittent. I would recommend jointing the cable with a Box 78A somewhere convenient, and running in a new cable. Hi Rob. On investigation, I notice that the alarm engineer had spliced in to the black master cable before the master socket and joined the alarm coax to it with jelly joints.
Could this be the issue and if so, what is the fix? Thanks, Adrian. Removing the alarm-side would allow you, by the process of elimination, to see if this is the source of the problem.
However,thismay invalidate your home insurance if this stipulates an alarm with a fixed telephone connection. Is there a set time-interval to the problem? I hav a bt phone socket with two holes, one of top of the other. The top one which is for the phone has the plastic bit stuck in it minus the wire. Any suggestion how to get it out? Was considering some needle now pliers to try it. Failing hat would I be charged if an engineer had to come out and replace it when connecting a new line or transferring one?
Thanks for the question. An Openreach engineer attending your property would charge. I would recommend using an independent engineer. Should they all be connected or should we just repair it exactly as we found it? Thanks in advance. Did you ever get this sorted? I may or may not have the same issue due to some vigorous ivy removal from the front of the house????
I want to make a repair that BT would not make a fuss over, and is water proof, can suggest anything more appropriate, or has whats been suggest suffice. Thanks Frank. A few years back the lead gutter on my roof leaked so badly water came down the walls downstairs during a storm. I have had the lead replaced and the roof beams repaired on that side. My BT master only socket is sadly situated by this wall. It used to be fitted onto the wall but fell off when the plaster crumbled.
In the last year or two I have had problems with my broadband. The speed is slow and I get 3 blue lights for a bit then back to flashing orange. BT say the problem is in my house from their online diagnostic. I have mended it a couple of times by replacing the master box or sometimes just replacing the front works. Last time changing the ADHL filter sorted it for a few months till now.
All of my ADHL filters give a crackling noise on the phone line, the worse the crackling, the less broadband connection. My boyfriend took apart they first frontplate we removed off the box and it had water inside. Obviously the damaged gutter allowed water to come in which caused this problem.
However why is it still occuring? My boyfriend has tried to connect the new box to a bit of decent wire as there are several burnt bits. There is not much wire to choose from as it disappears under the suspended wooden floor. Is there anyway to solve the problem without having to call someone in to rip up the flooring and cost a small fortune? Hard to diagnose without seeing it.
I have some suspicions and ideas for a fix. However, it sounds like time for an independent engineer to call. If you need help, please be in touch. Sorry for the delayed response. I am wondering whether you could recommend a telephone engineer for the South East London area. We are having external works undertaken on a Victorian mansion that has been converted into 4 flats which includes new roof, repointing, rerendering and decoration.
We are trying to do everything necessary on one scaffold as the property stands quite high. There are many external wires that are probably now redundant due to different telephone connections in each flat. We would like to clean up these wires and refix or renew what is necessary plus remove whatever is redundant. We have informal contacts across the UK, including several in your area. The feasibility of the job for an independent engineer can only be assessed bu actually seeing the site!
If you need further help, please be in touch. Hi it is great to find someone who is willing to offer advice so freely. I have two termination boxes next to each other in my attic, one circuit for house and the other one for annex.
I no longer want them to be two circuits I want one line in that covers all over. Is it possible to connect them? Thanks for your kind words. I make next to no advertising revenue from this site, so Google Reviews are always appreciated!
I would recommend involving a local independent engineer. Great article, some really good info here. Quick question regarding wires, I have an older property with a thin old grey phone line running down the side of and into the house from a junction box near the roof which is connected to the i believe drop wire? Looking in the junction box and what is coming into the house, 2 wires are connected by jellys.
Replacing the wire would be pretty simple, but what wire do i need to use? Is it CW? It is likely that the grey parallel-wire drop wire has a damaged sheath, or has fractured. Be kind to it, though — it is probably over thirty years old! My preference would be for Dropwire 10, which can be bought by the metre on eBay. However, it is tricky to strip without the right tool. I have blogged about it recently. It is very strong! However, some external-grade with a black weather-proof sheath will suffice.
There is some on eBay as item I hope that this helps- please leave me some social media feedback if you can — this helps me to justify giving free advice on this ad-free so far site. It should be easy to notice an improvement with the service ima, currently getting! Rob after your recommendation I went and got myself some dropwire 10 and have replaced the old wires on the house and ancient extension within the house so there is a continuous run of cable from the new master socket to the connection box near my roof.
Final question, as I now ha e real internet speeds again, I have left several metres of dropdown 10 spare coiled up, will this degrade service? Thanks again for the article — I was losing the will to love trying to get talktalk to acknowledge a problem!
The coiled dropwire 10 should not have a noticeable effect on speeds. It is of such robust construction that the twist in the cable vital for speed maintenance is maintained. Yes, TalkTalk are cheap, but dealing with their customer service department is character-forming. Hi Rob, Great forum by the way. I have been head scratching over this for a few days and looks like you may be the person to advise. Old Victorian House. Master Socket by the front door.
One extension EX1 runs round the door frame into a very old and now yellow phone connection point, which then runs from this, up the wall, through the floor and into master bedroom into another socket and old again yellow panic alarm. A second extension Ex2 also runs from the master, all the way out to the back of the house old office space.
I want to remove Ex1 and all the old yellow boxes and wires associated with it. I opened the Master socket to look at whats what and was confronted with a nest of wires. Main BT line in-6 wires. EX1 is what I want to remove. Or will this ruin main connection.
NB: we have no phone — only used for broadband. This article has been viewed , times. Learn more If you need a long phone cable in a pinch two shorter cables can be quickly spliced together until you can buy a real cable. Log in Social login does not work in incognito and private browsers. Please log in with your username or email to continue. No account yet? Create an account. Edit this Article. We use cookies to make wikiHow great.
By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Cut the wires. If you look at the connectors with the hook down you should see four wires in this order Black, Red, Green, Yellow from left to right and the other connector will have them in reverse order. See diagram Viewed with hooks facing down on all connectors.
Strip the insulation back. Using a sharp knife or razor blade remove an inch of the outer plastic covering from the end you just cut. Properly match the wires. The most common type is the 4-strand 2 twisted pair. This consists of red and green wires, which makes a pair, and yellow and black wires, which makes the other pair.
One telephone wire line needs only two wires. Therefore, it follows that a 4-strand telephone wire can carry two separate phone lines. The twisting keeps the lines from interfering with each other. IF you need to run more lines than just two, you may just want to use a 6-stand or higher.
There are two types of common modular plugs; the RJ and RJ The most common is the RJ, which uses only two of the telephone wires in a four or more strand wire. This is the same kind of plug that you use to plug your telephone into the wall: a 1-line plug.
The first step to a small telephone wire job is to figure out what the phone company has left you to work with. What kind of network interface do you have? Most new installations consist of a network interface box. This has modular test jacks where you can plug a phone in to see if the phone line is live and a terminal strip from which you run your internal telephone wire.
From the network interface, you want to plan how you want the wiring in your location to be. The star or homerun method is the most common method of telephone wiring. The other type of wiring is called the series or loop method.
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